FAQs

Availability

1. Can I apply different availability schedules to specific courts?

   Yes, you can assign unique availability schedules to individual courts or groups of courts. Navigate to Settings > Availability & Pricing, create a new availability, and select the specific courts you want it to apply to.

2. What happens if I delete an availability? Will it affect existing bookings?

   Deleting an availability will not cancel existing bookings. However, players won’t be able to make new bookings for the courts the deleted availability period applied to.

3. How do I make temporary changes to availability without affecting the standard schedule?

   Use the Override feature. Go to Settings > Availability & Pricing, choose the relevant availability, and add an override for the specific date or time you want to modify.

4. Can I set up multiple time ranges within a single day?

   Yes. While defining availability, you can add multiple time ranges by clicking + Add Time Range. This is useful for splitting the day into different booking periods with separate time slots or pricing.

5. How can I restrict bookings to specific days or times?

   In the availability settings, uncheck the days you don’t want to allow bookings and specify time ranges for the days you want to keep open.

Pricing

1. How can I set different prices for peak and off-peak hours?

   Within an availability schedule, define separate time ranges for peak and off-peak hours and assign unique prices to each range.

2. Can I apply different prices to individual courts?

   Yes. When setting availability for specific courts, you can assign unique prices to those courts, accommodating their features, location, or demand.

3. Is it possible to set promotional pricing for specific dates or times?

   Yes. You can create a new availability schedule with promotional pricing for specific dates and times or use the Override feature to apply discounts temporarily.

Bookings

1. Can I cancel or modify a booking for a player?

   Yes, as an admin, you can cancel or modify bookings on behalf of a player. Navigate to the specific booking and use the edit or cancel options provided.

2. How can I manage booking cancellations or no-shows?

   Admins can set up and enforce booking cancellation policies in the Settings area.

3. How can I notify players about changes to their booking (e.g., cancellations, time changes)?

   The system automatically notifies players of any changes to their booking, such as cancellations or time changes. Players will receive instant notifications and can view the updates in their Squashly account.

Other

1. How can I notify players of special offers or promotions?

   You can notify players of special offers or promotions by creating announcements in the Announcements tab. These announcements will be displayed in the Squashly app, ensuring they reach a wider audience of players.